Frequently Asked Questions
How many floors and Guest rooms does your guesthouse have?
Six floors with elevator, Dining room and one dedicated Meeting Room/Boardroom.
49 bedrooms: 39 Superior King / Twin Rooms, 3 Superior Triple rooms, 6 Mezzanine Mini-Suites & 1 Mini-Suite
Do you have Parking?
There is secure parking for 17 cars. Parking is on a “first come, first served” basis - FREE OF CHARGE.
Please note only cars with a maximum height of 2.4 metres are allowed.
Do you have accessible Guest rooms?
The guesthouse is wheelchair accessible and we have two specially adapted bedrooms.
What time is Check-In and Checkout?
Check-in: 3:00 pm
Checkout: 12:00 pm
What Features & Amenities do your Guest rooms have?
Cable Televisions
Complimentary Tea/Coffee delivered to bedrooms
Complimentary bottled water
In Room Refrigerators
Bathroom amenities
Hairdryer
External dial telephone
Safety deposit box
Superior quality linen and towels
Iron & ironing board available
Desk level electrical outlet
Baby-Sitting service (adequate notice required)
What is the seating capacity of your Dining Room?
Seats 34 guests
What time is Breakfast served?
Breakfast is available Monday to Friday from 7:30am to 9:30am; Saturday and Sunday 7:30am to 10:30am.
Complimentary Tea/Coffee are available all day.
Wines, soft drinks and snacks are available from Reception or in the room Mini-bar.
Do you have Meeting Room facilities?
“The Boardroom” is available boardroom style to suit many different needs.
Capacity: 8 people
Measurements: 4 meters x 3 meters
Can I request an early arrival or late check-out?
Early arrivals and late departures. If your arrival is early in the day and you prefer immediate access to your room, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you depart. If you choose not to reserve, we will be glad to store your bags until your room is ready.
Can I store my luggage for the day once I have checked out of the guesthouse?
Yes, we provide complimentary luggage storage for up to 24 hours from the time you check out.
What is your Cancellation policy?
Cancellations for a bedroom reservation must be received 24 hours prior to arrival (though there are some exceptions, depending on how you book). If cancellation of a guaranteed reservation is not received by the required time, there will be a charge for one night's accommodation. For details of cancellation policies and deposit requirements, please check at time of booking.
What Credit cards do you accept?
The following cards are accepted to guarantee a booking:
American Express
MasterCard
Visa
The following cards are accepted for payment on departure:
American Express
MasterCard
Visa
Visa Electron
A dog-friendly Dublin holiday…
🦮 A Dog-Friendly Dublin Holiday
We warmly welcome your four-legged companion.
To ensure an enjoyable stay for all our guests, please read the following terms and conditions carefully before making a reservation.
If you wish to stay with your dog, please contact the hotel directly at:
info@pembroketownhouse.ie
Your reservation will only be confirmed once you have received written confirmation from the hotel together with acceptance of our Terms & Conditions.
💰 Pet Supplement
€40 per night
One small or medium-sized dog (up to 30 kg) is permitted per room.
Any damage, excessive cleaning or soiling will incur additional charges.
🛌 Behaviour & Attendance
Our pet-friendly rooms are limited on the Ground Floor.
Dogs must be kept on a lead in all public areas.
Dogs are not permitted in the Breakfast Room or any dining areas.
Guests must provide their own:Pet bedding
Food bowl
Water bowl
Dogs must not be left unattended in the bedroom, except while guests are having breakfast in the hotel.
Dogs must be fully house-trained.
Excessive barking or any antisocial behaviour is the owner's responsibility.
If a dog causes disturbance to other guests, management reserves the right to ask that the dog be removed from the hotel.
🐕 Dog Breed Policy
For safety and insurance reasons, we cannot accept dogs listed on the Irish Restricted Breeds List.
Please declare your dog's breed when making your reservation.
Do you have Wireless High Speed Internet Access?
Yes, the Pembroke Townhouse offers complimentary high speed internet access.
Do you have smoking and non-smoking floors?
The Pembroke Townhouse is a non-smoking guesthouse.
Do you provide Cots or Pull out beds?
Cots are available upon request at no extra charge for children aged 0 to 2 years. For children aged between 3 to 11 years, a pull out bed can be provided free of charge when requested 24 hours in advance of your stay. Please contact Reception at info@pembroketownhouse.ie well in advance of your stay to avoid disappointment. Children above 12 years of age are considered adults.
Do you have an elevator?
Yes, we have an elevator which services all floors.
What languages are spoken in Ireland?
Ireland is officially a bilingual country - although English is the predominantly spoken language. Gaelic "Irish" is taught in all schools and is seen on public signs, road directions and place names.
What is the Electrical system used in Ireland?
Local voltage is 220 to 240 volts AC.
What Public holidays are celebrated in Ireland?
New Year's Day - 1st January
St. Patrick's Day - 17th March
Easter Monday - March / April - varies
May Bank Holiday - First Monday in May
June Bank Holiday - First Monday in June
August Bank Holiday - First Monday in August
October Bank Holiday - Last Monday in October
Christmas Day - 25th December
St. Stephen's Day - 26th December
Lost Property
We always take great care when handling items left behind by our guests. Any belongings found are recorded and kept safely for a limited period.
While we do our best to assist, the hotel is not responsible for items lost, misplaced, or left in guest rooms or public areas. We kindly recommend that valuables are stored in the in-room safe or deposited at Reception for added security.
If you believe you may have left something behind, please feel free to contact us and we will gladly check for you.
Can you arrange an airport transfer for me?
While we do not arrange airport transfers directly, we are pleased to recommend Welcome Pickups for guests wishing to pre-book a private transfer.
Their easy-to-use online booking platform allows you to reserve your transfer in advance, select your preferred vehicle, and communicate directly with their team before your arrival.
For your convenience, you can book directly here:
The booking and payment are made directly with Welcome Pickups. Pembroke Townhouse acts solely as a referral and is not responsible for the transport service provided.
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