Frequently Asked Questions
How many floors and Guest rooms does your hotel have?
Six floors with elevator, Dining room and one dedicated Meeting Room/Boardroom.
49 bedrooms: 39 Superior King / Twin Rooms, 3 Superior Triple rooms, 6 Mezzanine Mini-Suites & 1 Mini-Suite
Do you have Parking?
There is secure parking for 20 cars. Parking is on a “first come, first served” basis.
Do you have accessible Guest rooms?
The guesthouse is wheelchair accessible and we have two specially adapted bedrooms.
What time is Check-In and Checkout?
Check-in: 3:00 pm
Checkout: 12:00 pm
What Features & Amenities do your Guest rooms have?
Complimentary Tea/Coffee & Biscuits delivered to bedrooms
Complimentary bottled water
In Room Refrigerators
External dial telephone
Safety deposit box
Superior quality linen and towels
Iron & ironing board available
Laundry service available
Desk level electrical outlet
Baby-Sitting service (adequate notice required)
What is the seating capacity of your Dining Room?
Seats 34 guests
What time is Breakfast served?
Breakfast is available Monday to Friday from 7:00am to 10:00am; Saturday and Sunday 8:00am to 11:00am.
Complimentary Tea/Coffee & Biscuits are available all day.
Wines, soft drinks and snacks are available from Reception.
Do you have Meeting Room facilities?
“The Boardroom” is available boardroom style to suit many different needs.
Capacity: 8 people
Measurements: 4 meters x 3 meters
Equipment: Free Wireless Broadband, Flip chart available
Can I request an early arrival or late check-out?
Early arrivals and late departures. If your arrival is early in the day and you prefer immediate access to your room, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you depart. If you choose not to reserve, we will be glad to store your bags until your room is ready.
Can I store my luggage for the day once I have checked out of the hotel?
Yes, we provide complimentary luggage storage for up to 24 hours from the time you check out.
What is your Cancellation policy?
Cancellations for a bedroom reservation must be received 24 hours prior to arrival (though there are some exceptions, depending on how you book). If cancellation of a guaranteed reservation is not received by the required time, there will be a charge for one night's accommodation. For details of cancellation policies and deposit requirements, please check at time of booking.
What Credit cards do you accept?
The following cards are accepted to guarantee a booking:
The following cards are accepted for payment on departure:
Are you a Pet Friendly Hotel? If so, what kinds of pets do you allow?
Domesticated dogs that are trained and well behaved are welcome. We have a limited number of pet friendly rooms available so contact email@example.com well in advance of your stay to avoid disappointment. Dogs permitted must be small in size (max 15kgs). A Pet Fee of €40.00 per night will be applied on your daily rate. We kindly ask you to bring your own pet bed. A food/water bowl can be provided on request. Dogs are not permitted in the Breakfast Room & Lobby areas. It is not permitted to leave the dog alone in your bedroom, except while having breakfast in the morning. Veterinary care can be arranged through the Front Desk if required.
Do you have Wireless High Speed Internet Access?
Yes, the Pembroke Townhouse offers complimentary high speed internet access.
Do you have smoking and non-smoking floors?
The Pembroke Townhouse is a non-smoking hotel.
Do you provide Cots or Pull out beds?
Cots are available upon request at no extra charge for children aged 0 to 2 years. For children aged between 3 to 11 years, a pull out bed can be provided free of charge when requested 24 hours in advance of your stay. Please contact Reception at firstname.lastname@example.org well in advance of your stay to avoid disappointment. Children above 12 years of age are considered adults.
Do you have an elevator?
Yes, we have an elevator which services all floors.
What languages are spoken in Ireland?
Ireland is officially a bilingual country - although English is the predominantly spoken language. Gaelic "Irish" is taught in all schools and is seen on public signs, road directions and place names.
What is the Electrical system used in Ireland?
Local voltage is 220 to 240 volts AC. Plug adapters are available for sale from Reception.
What Public holidays are celebrated in Ireland?
New Year's Day - 1st January
St. Patrick's Day - 17th March
Easter Monday - March / April - varies
May Bank Holiday - First Monday in May
June Bank Holiday - First Monday in June
August Bank Holiday - First Monday in August
October Bank Holiday - Last Monday in October
Christmas Day - 25th December
St. Stephen's Day - 26th December